Built to run the world's most demanding operations.
TWG is a next-generation BPO and AI-powered enterprise operations partner. We design, build and run mission-critical Customer Experience, Technical Support and Back-Office operations across 100+ countries and 300+ languages, helping organisations scale internationally, modernise continuously and operate without complexity.
Who we are
TWG is a global outsourcing, AI-augmented operations and enterprise acceleration partner.
We centralize and standardize Customer Experience, Technical Support and Back-Office Operations across 100+ countries, and we design, build and run AI-powered platforms and end-to-end enterprise solutions that help organizations accelerate how they operate at scale.
Our model combines Native Language Scale, AI-Embedded Workflows and a Unified Global Delivery Framework to help enterprises operate with greater speed, quality and compliance worldwide, from day-to-day operations through to full enterprise acceleration.
Our mission is to make global operations elastic, compliant and enterprise-ready, enabling organizations to scale internationally, modernize continuously and grow without complexity.
Our operating model
Four Pillars. One Global Standard.
TWG's operating model is engineered around four pillars that ensure predictable outcomes, operational resilience and a seamless experience across every market we serve.
Centralised and Standardised Delivery
Consistent standards across all regions and markets.
AI-Embedded Workflows
Quality, efficiency and compliance in every process.
Elastic Workforce Orchestration
Scaling from 10 to 1,000+ Talents without delays.
Unified Governance
Consistent KPIs, reporting and performance management.
Business acceleration and AI-powered enterprise solutions
Helping Organisations Operate Smarter, Faster, and With Greater Consistency.
We help companies accelerate into more efficient, agile and AI-powered organisations by optimising workflows, automating processes and redesigning operations for speed, scalability and resilience.
We design, build and run fully integrated, end-to-end solutions across the entire enterprise, supporting organisations ranging from Fortune 500 enterprises to SMEs and emerging startups to solve their toughest operational and customer experience challenges.
Optimizing and automating workflows to eliminate friction and reduce operational cost.
Deploying secure, scalable AI that accelerates decision-making and unlocks new efficiencies.
Running digital operations that deliver global consistency with a local touch.
Designing brand and customer experiences that differentiate in competitive markets
Whether building next-generation AI platforms, modernizing legacy processes or operating mission-critical functions at scale, TWG ensures every client is equipped with the technology, talent and operational excellence required to thrive in a rapidly evolving world.
Global delivery model
300+ Languages. 100+ Countries. 24/7/365.
We deliver native-language support across 300+ languages and dialects, powered by a workforce spanning 100+ countries.
Our delivery capabilities include:
- Native and culturally aware Talents
- Senior CSR and Supervisor structure
- Omnichannel support across Voice, Email, Chat, SMS and Social Media
- Standardised training and certification
- Real-time resource allocation and workforce management
- Business continuity with redundant infrastructure
- Industry expertise across Healthcare, Fintech, E-Commerce, SaaS, Travel, Retail and Global Marketplaces
Global delivery that performs.
Our model delivers measurable results for global enterprise
Compliance and security
Compliance-First Across Every Market and Every Engagement.
TWG operates with a compliance-first mindset across every market and engagement. We work in partnership with Deloitte, supporting our annual compliance programs, audit readiness and enterprise governance frameworks.
- GDPR, PCI DSS, SOC 2, ISO 27001, HIPAA and EU AI Act readiness
- Zero-Trust Architecture and Identity Access Management
- TIER III/IV and Private Cloud Data Center environment with redundant systems
- Secure, audited and fully compliant home-based workstations
- Enterprise-grade encryption across all communication channels
- DPO-led governance and full audit support
- Data residency and sovereignty options
Your data is protected to the highest international standards in every region we operate.
Our Culture
Built Around People, Performance and Global Collaboration.
What sets our culture apart is not what we say, it is how we operate. We attract and retain exceptional global talent through a culture built on ownership, continuous learning and long-term development.
TWG Connected
A communication-first operating rhythm that ensures no team member is isolated, regardless of geography or time zone.
Zen Project Management
A delivery framework that removes friction, accelerates decision-making and drives real-time problem resolution.
Global Talent Excellence
A senior workforce with deep multilingual proficiency and proven cross-market expertise.
Psychological Safety and Zero Ego
A culture where transparency is the default and performance is collective.
Leadership
TWG is led by an experienced international leadership team committed to operational excellence, compliance and global delivery.
Andrew Harmati
Chief Executive Officer
Seasoned executive with 25+ years in strategic account management, BPO operations, and consulting for Fortune 500 firms, including Nokia, IBM, Microsoft, Oracle, and SAP. Former US Army Operations Manager overseeing global teams of 60,000+. Certified FOREX Broker, Project Management Professional, and Six Sigma Black Belt. Fluent in English, Russian, and Hungarian.
Calin Muntean
VP International Service Delivery
Customer-care leader with 25+ years in contact center operations across telecom, energy, travel, and retail sectors. Expert in BPO project design and client satisfaction excellence. Holds degrees in international economics and management; certified trainer. Fluent in English and Romanian.
Krisztina Toth
VP Human Capital Management
Global HR professional with 25+ years in Talent management and contact center leadership. Oversees all HR functions, including recruitment, benefits, and compliance. Educated in the USA, Canada, and Hungary. Fluent in English, French, and Hungarian.
Krisztina Rolko
VP Business Support, DPO
ICT and business-support expert with 25+ years in multilingual BPO operations and 500+ global projects. Master’s degree in technology management; TÜV-certified Data Protection Officer, Compliance expert, and GDPR Practitioner. Fluent in English and Hungarian.
FAQ
Find answers to common questions about our solutions, processes, and partnerships.
TWG’s mission is to modernize global operations by combining native-language talent, cloud-native technology, and AI-embedded workflows. We help enterprises scale internationally, operate with greater consistency, and reduce complexity across every function. Our goal is to make global operations elastic, compliant, and enterprise-ready.
Discover our enterprise solutions
TWG operates in 100+ countries, supports 300+ languages and delivers 24/7/365 coverage with elastic scalability up to 300% on demand.
Let us build the future of your global operations together.