Automotive Operations Built for the Full Ownership Journey, From Showroom to Road.

TWG delivers end-to-end operational ownership across the automotive customer journey, connected vehicle support, dealer network management, warranty claims, and aftersales. AI-augmented intelligence. Specialist native-speaking Talents. Premium delivery at every stage.

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AI-Augmented

Connected Vehicle Ready

Multilingual

24/7

Our services

Automotive customers expect expert, fast, and technically accurate support across the full ownership journey. TWG's specialist Talents and AI tools deliver from the showroom to the road and beyond.

Remote Diagnostics

AI-assisted analysis of vehicle telemetry and diagnostic data to identify potential issues before they require physical service, guiding drivers through next steps remotely.

Telematics and Connectivity Support

Technical support for connected vehicle features including in-car connectivity, OTA update issues, telematics device queries, and connected services activation.

Roadside Assistance Coordination

First-line roadside assistance coordination including breakdown intake, location capture, service dispatch communication, and driver follow-up.

AI Feature: AI Vehicle Insights

AI analyses vehicle telemetry, diagnostic signals, and usage data to identify potential issues and service needs. Support teams access insights that assist with remote troubleshooting and guide drivers through next steps before a physical service visit is required.

Why this matters

Enables earlier issue detection, reduces unnecessary physical service visits, and improves the ownership experience through proactive, data-driven support.

Industry KPIs

Key performance benchmarks across TWG-managed programs in this industry:

+%Lead Conversion Rate

+%Warranty Processing Speed

%Customer Satisfaction

%SLA Achievement

See the full performance data, available on request.

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Multi-Market Lead Qualification

Trusted partner since 2016. Five markets. 100% SLA. Nine-plus years of strategic delivery.

Challenge

A leading European automotive digital platform trusted by 90% of car brands in Europe required multilingual lead qualification and inbound/outbound support across Germany, France, UK, Spain, and Italy, with extreme flexibility and consistently high quality.

Solution

TWG was appointed as the client's strategic operational delivery partner with full end-to-end ownership, managing the service operation including inbound inquiries, outbound lead qualification, and email support with defined ticketing and escalation processes.

Results

100% SLA achievement maintained since December 2016
Strategic provider relationship spanning 9+ years
Native-language coverage across five major European markets
Scaled seamlessly with the client's expansion across additional car brands and markets

Solutions

How TWG Powers Your Operations

TWG's automotive model is built for the technical complexity, multilingual demand, and high service expectations of global automotive brands. AI intelligence. Specialist knowledge. Human connection. Specialist native-speaking Talents in 300+ languages. AI copilots in every interaction. Elastic scaling of up to 300%, with no new hiring cycles and no delays.

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A scalable, technology-driven model for global customer operations

We combine vetted global Talent, standardized processes, and advanced cloud-native technology to deliver consistent, premium customer experiences with operational flexibility and agility.

Future-ready remote model

Cloud-native framework enabling distributed teams, intelligent workflows, and real-time global collaboration.

Risk-controlled flexibility

Transparent structures and technology-driven governance reduce operational risk and ensure predictable outcomes.

Scalable, tech-enabled on-demand teams

Rapid scaling supported by AI-assisted forecasting, automated workflows, and a global network of vetted native Talent.

Our technology

Powered by Industry-Leading Platforms

What our clients say

Proven performance and trusted partnerships

“TWG kept our customer support steady through a major expansion of our mobility services.”

We needed a partner who could manage detailed support flows across several markets without things falling through the cracks. TWG’s multilingual support improved customer trust and cut down on resolution times. Their dashboards give us clear visibility into how the team is performing at any given moment. That visibility has made our own internal reporting a lot easier.

Director of Customer Operations, Automotive Industry Leader

“TWG helped us give EV customers the same experience no matter which market they are in.”

We needed precise support for charging, connectivity, and mobility questions that vary quite a bit by region. TWG’s teams give customers accurate answers that protect how our brand comes across. Their ability to add capacity quickly supported our international rollout without us having to slow down. Customers get the same experience whether they are in our home market or a new one.

VP of Mobility Services, EV Sector Leader

“TWG supported our connected vehicle launch with technical support that covered every region we operate in.”

Diagnostics questions, app onboarding, and cross-market technical support all had to run at once during a genuinely complicated launch. TWG trained specialized teams and kept error rates low across every region involved. Their performance was central to how well the launch went. Our internal team was freed up to focus on the vehicles themselves, not the support queue.

SVP of Digital Mobility, Automotive Industry Leader

Industries

Tailored solutions for industry requirements

TWG delivers AI-augmented BPO services across every major vertical. Whatever your industry, we bring deep domain expertise, intelligent tooling, and native-speaking Talents tailored to your market.

Healthcare and Life Sciences

HIPAA-compliant patient support, Patient Support Programs (PSP), Remote Patient Monitoring (RPM), clinical trial assistance, and health information services delivered with expertise and empathy.

Automotive Operations Built for the Full Ownership Journey, From Showroom to Road.